Return & Refund Policy
Last Updated: September 2, 2026
RETURN POLICY
Thank you for shopping at Mabella New York. If you are not fully satisfied with your purchase, we offer a 30-day return policy. To return your order, please follow the instructions below.
ELIGIBILITY FOR RETURNS
We accept returns within 30 days from the date you received your order.
To qualify for a return, the following conditions must be met:
- The item must be unworn, unused, and in the same condition in which you received it.
- The item must be returned in its original packaging with all original tags attached.
- A valid proof of purchase, such as your receipt or order number, must be provided.
Items that do not meet these conditions may not be eligible for a refund, subject to applicable law.
RETURN PROCEDURE
To request a return, please contact our customer service team at:
Please include your order number and the reason for your return in your message.
You must contact us before returning any item in order to receive return authorization and the correct return address.
Where applicable, we may also provide you with return shipping instructions or a return shipping label.
Please do not send your order back without first contacting us. Unauthorized returns or items sent to an incorrect return address may not be accepted.
RETURN SHIPPING COSTS
For standard returns where the item is not damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Mabella New York will cover the applicable return shipping costs for verified damaged, defective, or incorrect items.
Original shipping charges, where applicable, are non-refundable except where required by applicable law or where the return is the result of an error on our part.
ORDER CANCELLATION
If you need to cancel your order, please contact us at info@bymabella.com as soon as possible.
Cancellation requests should be submitted within 24 hours after the order has been placed.
After this 24-hour period, your order may already have entered processing, fulfillment, or production, and we may therefore be unable to cancel it.
If your order can no longer be cancelled, you may request a return after the package has been delivered, subject to the conditions of this Return Policy.
For selected custom-made, personalized, or print-style items, cancellation may no longer be possible once production has started.
Once an order has been dispatched, it can no longer be cancelled through our order processing system. Any applicable return or refund request must then be submitted after delivery in accordance with this policy.
Nothing in this section limits any cancellation or refund rights that cannot lawfully be excluded under applicable law.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including:
- Gift cards
- Selected custom-made items
- Personalized items
- Selected print-style items that are made or prepared specifically after an order is placed
Where a particular product is excluded from our standard return policy, this will be stated on the applicable product page where appropriate.
Please contact us at info@bymabella.com before placing your order if you have questions about whether a particular item is eligible for return.
Nothing in this section excludes any rights that cannot legally be waived under applicable law.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or does not match what you ordered, please contact us at info@bymabella.com as soon as possible.
Please include:
- Your order number
- A clear description of the issue
- Clear photos showing the item and the problem
- Photos of the packaging where relevant
Once the issue has been verified, Mabella New York will provide an appropriate solution.
This may include a free replacement or a full refund, depending on the circumstances.
For verified damaged, defective, or incorrect items, Mabella New York will cover the applicable return shipping costs. No restocking fee will be charged.
Where a return is required, the refund or replacement will normally be processed after the returned item has been received and inspected.
RESTOCKING FEES
We do not charge restocking fees for approved returns.
REFUND PROCESS
To initiate a return or refund request, please contact us at:
Once your returned item has been received, we will inspect it and notify you that the return has arrived.
After inspection, we will inform you whether your refund has been approved.
If approved, your refund will be issued to the original payment method used to place the order.
We aim to process approved refunds within 7 business days.
After we issue your refund, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.
The amount of time required for funds to appear after we have issued a refund is controlled by your payment provider and may vary.
If you have not received an approved refund after allowing sufficient processing time, please contact your bank or payment provider first and then contact us at info@bymabella.com if you still require assistance.
EXCHANGES
If you would like to exchange an item, please contact us at info@bymabella.com and include your order number and details of the product you would like to exchange.
Exchange requests may be submitted within 30 days of delivery.
To qualify for an exchange, the item must be unworn, unused, and returned with all original tags and packaging.
Exchanges are subject to product and size availability.
If the requested replacement product or size is unavailable, we may offer an alternative solution or process the return in accordance with this Refund Policy.
Our customer service team will provide the applicable instructions after reviewing your exchange request.
RETURN ADDRESS
Please do not return products to the address shown on any shipping label or packaging without receiving return instructions from us first.
Returns must be sent to the return address provided by our customer service team after your return request has been approved.
The correct return location may vary depending on the product, supplier, and circumstances of the return.
Products returned to an unauthorized or incorrect address may not be accepted or processed.
CONTACT
For questions regarding a return, refund, cancellation, or exchange, please contact us at:
Email: info@bymabella.com